Short journal · Original editorial · Observation before explanation
People pause near a doorway during an event.
An explanation should not erase the observation that prompted it. Record what happened, under which conditions, and what you still do not know. A plausible interpretation can remain a hypothesis while you decide what would help distinguish it from alternatives.
Observe the movement before deciding whether signage is the only issue.
If the difficulty remains, write what happened without blaming the attempt. A clearer problem is useful evidence for the next version.
Try a question
What would you notice after trying this in one small, real situation?